Returns & Right of Withdrawal

At Burralli, we want you to feel confident when shopping with us. If your purchase isn’t quite right, you can easily return your item within the legal return period.

14-Day Right of Withdrawal

You have a 14-day right of withdrawal on all items purchased from our webshop, in accordance with the Danish Consumer Contracts Act.

The 14 days begin on the day you receive your order — either at your home address or when you pick it up from a parcel shop/locker.

To use your right of withdrawal, simply send us an email at:
📩 hello@burralli.com
Please clearly state that you wish to cancel your purchase.

You must return the item no later than 14 days after notifying us of your cancellation.

Return Shipping Costs

You are responsible for the return shipping costs, and you are free to choose any carrier you prefer.
Remember to keep your receipt and tracking number.

Condition of Returned Items

You may examine your item as you would in a physical store.

If the item has been used more than necessary to determine its nature, characteristics or function, we may deduct an amount corresponding to the item’s depreciation.

Our team will assess the condition once the item is received.

Refunds

Once we receive your return notification and the item, we will refund your purchase amount (excluding delivery costs) within **14 days**.

Refunds are always made to the **same payment method** used for the original order.

Return Address

Please send all returns to our warehouse:

Burralli ApS
Industrivænget 8, building 6
4000 Roskilde
Denmark

❗ We do not accept parcels sent with cash on delivery (COD).

Standard Withdrawal Form

You can use this optional form when notifying us about a return:

To: Burralli ApS – hello@burralli.com
I hereby notify you that I wish to withdraw from my purchase of the following goods:
– Ordered on: ___________
– Order number: ___________
– Name: ___________
– Address: ___________
– Date: ___________